Well, It happens. Your appliances become old, and need to be replaced. That is what happened a number of years ago with the stove that had come with our house when it was new. It was a cheap stove, and did not last longer than about 11 years...for some people you would say-WOW! 11 years! That is great. But for frugal people like me, you say, only 11 years-too bad.
We picked up a used stove from a neighbor, who had it sitting out for sale. It always had a slight smell to it when we used the oven, not really like gas leaking, but kinda like that. But Scott was sure it was not leaking gas so we continued to use it.
Over time, eventually it began to become harder and harder to light the top of the stove-the burners (it was a gas stove.) I dont mind using matches to light a stove, I am older after all and that is the way we use to do it when I was growing up. But it would not always light, and I would have to turn on the over head vent sucker thing, so the gas that was coming out while I was trying to light it would exit the house and not cause a fire. This is not good. Many times it would light with a POOF and I would think, thank you GOD I have not blown up.
So it was time for a new stove. We decided it was not a matter of luxury, it was a matter of being safe. So 2 weeks ago, off to the 'big' town to shop. We went into a few stores, and at one, (where they make a commission) we were approached rather quickly after entering the store. We were stalked and hassled by this sales person and that just annoys me. Money and cost is the key factor for me, I am really not caring who gets my money, it is a matter of who can give me the best deal-but do not harass me.
The sales person then said this: I use to work for the store across the road, and bla bla bla...(insert a big put down here of the store and their products) Here is the thing I think about -if you have to put down the competition to sell YOUR product-then your product is not good enough for me.
Big turn off.
We left the store.
Now over to Best Buy- which was 'the store across the street'. (in Ft wayne for those of you who are wondering which town). We went to the stoves that were on sale-decided to take one of the ones on sale. It had what we were looking for: 1.) a basic stove top 2.) an oven 3.) it is new. That was pretty much what we wanted-at a decent price.
So -ok now to talk to the sales person.
None in stock, but she will call the other Best Buy in town and see if they have one.
We wait.
45 minutes later. I asked her if we could just take the display model.
No. They will not do that.
She then said-we could come back in about 2 weeks and pick one up. I said No, were here now, gas is over $3 a gallon, we drove the 'truck' (aka the hungry beast) and we will take one home or purchase one from somewhere else.
Then some guy comes up to talk to her-guess who it was? The salesman from across the street. Hummm. Interesting. He told us he was married, why is he here talking to this other young woman in a store he just put down, -looks like something is going on between them-maybe---how disgusting.
Any way, I thought he did not work here anymore.
He looked at us-- I told him yes were purchasing the stove here you lost a sale-wanna know why?
He did --so I told him.
He looked at me, and said-I will remember that.
So now still no return call from the other store-we are told we could have the stove delivered to our home-for 75 dollars in 2 weeks.
"Uh..no."
I again told them-we either take a stove now, or we leave. It is that simple.
She went to talk to her manager.
She returned and we were told they would deliver it for free. I guess they did not want to loose a sale.
The info on the sales receipt said a date for the delivery, but she verbally told us another date that it would be delivered. We should have questioned it then. Wrong on our part. We would find out later she miss-spoke. The guy who came to visit her,-I think her mind was on him maybe?....
When I got to the truck I wrote the date she verbally had told us it would be delivered on-right away in my date book. 2 weeks away, hope fully we do not blow up between now and then.
We were told they would call the evening before.
Monday evening, no call came so I called them-and the guy who answered the phone -I believe his name was Bruce-was a rude little snot. He said they had just printed out the list of the deliveries for tomorrow so someone would be calling me soon.
I said not too late though right?
"NO" he said rather loudly.
8:30 pm, still no call so I called again-got rude Bruce again-then talked with the 'manager' Rob-
We were not on the delivery route until thursday (as was written on the paper work, but not what we were told verbally) "oh, and it will be coming from Mishawaka area not Ft wayne." he said. New information to us.
Great- gotta make other arrangements for having another day off now-
Wed pm a call comes, that guy is a little nicer than Bruce was...
He is calling from another store, the delivery will take place tomorrow between 1:30 pm and 3:30 pm.
I ask_- "will they come earlier if..."
and I am
interrupted and told, "there is no way for them to come earlier-they have a route and can not change it..."
I say-"I do not want them to come earlier-but want to make sure they will not come early, I have to go to my moms who is 84 years old, and take care of her, but if they might be coming earlier, then I can have someone else go, and stay home-but your saying they will not do that correct?"
"that is right-"
"your sure?"
"I am sure"
I say-"ok, then I will go to my moms, and beback here by 1:30 to wait for them to arrive -"
I then told him to take my cell number 'just in case...'
He gave the delivery people the cell number but did not make any comments about what else we talked about to not show up early.
I am at moms, and at 11:45 am a call comes from the delivery people-they are waiting in my drive way. I tell them-no, you are not to be there until 1;30 to 3:30 and they tell me they were able to come early.
I say no, and then I tell them about my conversation with the young man last night, and say-- "you will have to come back at 1:30 as originally planned and agreed on."
He says-"we will not be able to do that..."
I asked what will happen now?
He said-"we will just have to come back later-but not sure when."
Oh no, that will not happen-I ask for his name, for the phone number of the place I need to talk to and who I need to talk to.
I call and ask to speak with a main manager-and I am told they are in a meeting. (aren't they always when you want to talk to someone?!)
I insist. A young man named Jason comes to the phone, I ask him if he is a manager? "yes" the top manager? "Yes" can I trust this person? (no) but I tell him the story. At first his voice is slightly raised, and I think-dont get snotty with me young man- (I am so tired of the young peoples attitudes right now-)
He says he will call me back after he figures something out for a time to have it delivered. I tell him, there is a time, and it WILL be between the hours of 1:30 and 3:30. Period. Or you can keep your stove. Period. We do have a contract-verbally, but a contract. I will hold them to it. They should have called me if they were coming sooner-
He calls me back after talking to the delivery people-well that is what he tells me anyway-they will wait in my drive way until 1:30. But only until 1:30.
SO now I only have until 1:30. Not 1:30 to 3:30. I leave moms earlier than I had planned -which does not settle well with me. Her care is important-and obviously Best Buy does not think so.
I need to get home and move a few items to be ready by 1:30-but once I am home, they begin to move the stove in sooner than the 1:30.
The young delivery person was quiet, but I could tell he was not happy. That is way too bad little man, grow up already.
He gave me the paper to sign that says-- 'I am saying they did not ruin the stove or my property. ' I look at the stove, before signing it. I think that upset him by his body language. Then I ask him if they wondered around on my property -and told them-" I am signing that you have not ruined anything....so I am assuming you have not ruined anything on my property..." He is professionally quiet and I can tell he is mad.
But, I dont think they would have wondered too far around the property-or our dog would have ate them.
So that was prob not the nicest thing for me to say, but the little brat was showing too much rude body language for me and with all that we had been through, I am not gonna put up with this any more....
Young mouthy snotty people will not treat me this way any more. Period. If you want my business, then be nicer. Is that really too much to ask for?
So that is my stove story.
Go through all of that just so I do not blow up from a leaky gas stove....
To continue:
Well husband came home and the stove that was delivered is not the stove that is for LP gas, it is for natural gas, so a conversion kit was to come with it-
When we purchased it we had told the sales lady that we needed a stove for LP. She said that the kit would be on the side of the box.
Well the stove was not in the box when it arrived, but I did not think to ask if the kit was with it, just assumed that they (the delivery people) would have put it inside with the other items I see in the oven...
After all, they
HAD to have seen the LP tank sitting in our yard after they sat in their truck facing that direction for the past 90 minutes.
I called the Mishawaka store, and asked first if there was a top manager (that I asked to speak with today) named Jason. No, but there is one named Jason that is over the geek squad.
So now I talk with a 'manager' named Holly, dont know if she is a manager or not, but---
I say-'
I was lied to today,' and she says-'
well if that is what you want to believe-'
'
What I want to believe? I WAS lied to if you are saying that the main managers name is Mike and I talked to a Jason who is over the geek squad.'
Yes this mike -a general manager was in the store, but obviously refused to talk to me today.
I am so upset right now, not only am I talked to snotty by young snotty people who obviously have no respect for older people than they are and also do not really care about their stores reputation, but I have been lied to. I HATE liers. I HATE being lied to.
I tell her, it is not what I want to believe it IS what happened-
I tell her about needing the conversion kit, and being unable to hook up the stove tonight, and she asks if I looked on the box. No I did not, they took the box off before they brought in the stove, so they did not give me the kit.
(I am sure now they did not out of revenge-)
and now we await a phone call back from Holly-she will see 'what she can do'.
I am so tired of dealing with them. Never again Best Buy will you receive my money if you will not do a better job...
